What is a warranty?
A warranty is a voluntary promise offered by the person or business who sold the product or service to you. Once you buy the product or service, the promise becomes a right that can be enforced under the ACL. Warranties are separate from your automatic consumer guarantees. The consumer guarantees which apply regardless of any warranties suppliers sell or give to you, apply for a reasonable time depending on the nature of the goods or services. This means consumer guarantees may continue to apply after the time period for the warranty has expired.
Businesses sometimes make extra promises or representations verbally or in writing generally about the quality or standard of a good. If a manufacturer or supplier provides such a warranty, there is a consumer guarantee under the ACL that the manufacturer or supplier will comply with that warranty. If the supplier or manufacturer fails to comply with the warranty you will have rights against them under the consumer guarantees.
Warranty against defects
Some businesses will also provide a warranty against defects, also called a manufacturer’s warranty. This is a representation to a consumer, made at or around the time that goods are supplied, that if the goods (or part of them) are defective, the business will:
- repair or replace goods (or part of them)
- resupply or fix a problem with services (or part of them)
- provide compensation to the consumer.
For more information, please refer to the ACCC Warranties website; https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties